You have 14 days from receiving your order to request a return or exchange. Once your request has been opened, your item must be returned to us within 14 days.

Items must be unworn, unused and in their original condition, with all original tags and labels attached.

RETURN SHIPPING

Customers are responsible for return shipping costs. We recommend using a tracked and signed for service such as DPD, Royal Mail, UPS or DHL.

Please ensure footwear is double boxed for protection. Returns showing signs of wear or use may be refused.

REFUNDS

All returned items are inspected before a refund is processed. Please allow up to 72 hours for inspection.

Once your refund has been processed, it can take approximately 3–5 business days to appear on your original payment method, depending on your payment provider.

PLEASE NOTE

Minor manufacturing variations, including glue marks commonly found on some footwear, are not considered faults and are not eligible for discounts or compensation. All footwear boxes are checked for significant damage before dispatch.

In store purchases are exchange only.

Items purchased through our Sourcing Service are not eligible for return.

To request a return or exchange, please contact info@flipsupply.co.uk.